FAQ

Questions, answered honestly

Everything about agents, packs, pricing, and what happens after you buy.

Getting Started

What is an AI agent?
Software that completes tasks, not just conversations — it can answer customers, book appointments, chase invoices, and hand off to you when a human call is needed. Read our plain-English guide →
Do I need technical skills to use AI agents?
No. Starter packs assume zero background, and pre-built agents come with guided setup. If you can use email, you can run an agent.
How much does AI cost for a small business?
Starter packs run $49–$399 one-time. Agent rentals start at $39/month, purchases at $299 one-time. Custom builds are quoted individually within 24 hours.
What's the difference between renting and buying an AI agent?
Renting is monthly, includes support and updates, and you can stop anytime. Buying is a one-time lifetime license — best when you know an agent is a keeper.

Products & Pricing

What's included in each starter pack?
Every pack includes tutorials, at least one pre-built agent, and support. The comparison table on the Starter Packs page shows exactly what each tier adds.
Can I upgrade my starter pack later?
Yes — upgrade anytime and we prorate the difference.
How does agent rental billing work?
Monthly billing from your dashboard, cancel anytime, no long-term contracts. Annual billing saves 20%.
Are there any hidden fees?
No. The price on the page is the price you pay. Custom integration work is always quoted before we start.

Technical

What platforms do your agents integrate with?
Common calendars, email providers, CRMs, and point-of-sale systems. Growth Pack and Pro Fleet plans include hands-on integration help for your specific stack.
How long does setup take?
Basic agents: under 30 minutes with guided setup. Complex integrations: we'll give you a timeline up front.
Can I customize my agents?
Yes — tone, rules, working hours, escalation paths, and the documents they learn from are all yours to set.
Is my data secure?
Your business data stays yours. Agents access only what you grant, access is revocable at any time, and we never sell or share your data.

Support

How do I contact support?
Email, live chat (the orb in the corner), or phone on Growth/Pro plans. The Support Center also has guides and troubleshooting.
What's your response time?
We respond to all inquiries within 24 hours — usually much faster during business hours.
Do you offer training?
Every pack includes tutorials, and Growth Pack adds live consultation. Team training sessions are available on request.
Can I get a refund?
If an agent isn't working out in the first 14 days, tell us — we'll fix it or refund it.